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Cancellation Policy

Consumers are entitled to a cancellation right according to the following conditions, whereby a consumer is any natural person who undertakes a legal transaction for purposes that are neither attributable to the person’s commercial activity nor to their independent professional activity:

Cancellation policy
Cancellation right

You have the right to cancel this contract within fourteen days without stating the reasons. The cancellation period is fourteen days from the date on which you, or a third party appointed by you who is not the carrier, took possession of the goods. To exercise your cancellation right, you must inform us, Adessa GmbH | Torsten Merkl | Sommerstraße 37a | 92421 Schwandorf | fon: +49 (0)9431-71 825 0 | fax: +49 (0)9431-71 825 10 | infonospamplease@nospampleaseadessa-cosmetics.de of your decision to cancel this contract by means of a clear statement to this effect (e.g. a letter sent by post, fax or email). You may use the attached cancellation form, although this is not mandatory. The dispatch of the notification that you are exercising your cancellation right before the cancellation period expires is sufficient for compliance to the cancellation deadline.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including the delivery charges (excluding the additional costs incurred if you requested a type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen days from the date on which we receive your notice of cancellation of this contract. We will use the same payment method for the repayment that you used for the initial transaction, unless expressly agreed otherwise with you; under no circumstances will we charge you any fees for the repayment. We reserve the right to refuse to refund payments until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is earlier. You must send or return the goods to us without undue delay, and at the latest within fourteen days from the date on which you notify us about the cancellation of this contract. Dispatch of the goods before expiry of the fourteen-day period is sufficient for compliance to the deadline. You shall be responsible for the direct costs of returning the goods. You shall only be responsible for any diminished value of the goods if this diminished value results from handling the goods other than how is necessary to ascertain the nature, properties and functioning of the goods.


End of the cancellation policy

General instructions for returning goods
1. Please avoid damaging or contaminating the goods. Please return the goods to us ideally in their original packaging, including all accessories and packaging components. If necessary, please place in protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging that will sufficiently protect against transport damage.

2. Please do not return the goods to us without postage. We will gladly refund the postage fees upon request, unless these are to be covered by you. Please note that the above sections 1-2 are not prerequisite for a valid assertion of the cancellation right.


Cancellation form

If you wish to cancel the contract, please complete this form and send it back to us at the following address:

Adessa GmbH
Sommerstraße 37a
92421 Schwandorf

Fax: 49 (0)9431-71 825 10
E-Mail: info@adessa-cosmetics.de

I/We hereby cancel the contract that I/we concluded for the purchase of the following goods/provision of the following service:




Name of the goods or order number and price


Goods ordered on: date  ___________________________________________


Goods received on: date ___________________________________________


Name and address of the consumer:


Name, surname: _________________________________________________


Street address: __________________________________________________


Post Code | Town | Country:  _______________________________________


Phone: ________________________________________________________


Email: ________________________________________________________


Date: _________________________________________________________


Customer signatur: ______________________________________________
(for written cancellation)


Cancellation form download PDF